The cost of doing nothing.

The world is changing more quickly than ever before – but most organizations aren’t necessarily doing a great job of preparing their employees for what’s to come.

Relying on a train-as-you-go, event-based approach means that you’ll always be playing catch up: training your employees to meet current requirements. To build a skilled, agile workforce, you need to make sure that work and learning are intertwined.

Embedding learning as a continuous element of your staff’s day-to-day working lives, will have the greatest impact on your employees and your organization.

1000 calls to the help desk per week where the average call is $37 per incident = $37’000 > x 52 weeks that’s $1’924’000

80% of those calls are no system issues, but „how-to“ questions and user generated errors.

If an untrained SAP user spends 2.5 hours in non productive searching and corrections per day (at an FLC of $48 per hour) in one year that could amount to $28’800.

Supprt Costs

What if you have 12’000 untrained users?

That’s $173 million a year!

You can not manage what you cannot measure. User Experience Monitoring is here the key.

Find out more information about SAP User Experience Management

 

 

 

Geschrieben von Learning Evolution.com

The basis of my professional, polyvalent career is mainly characterized by the following qualifications: - 20 years of experience in Sales & Marketing - 20 years of experience in the field of ICT and in particular, Learning Development, Knowledge Management (KM), Enterprise Content Management (ECM), Customer Relationship Management (CRM) and Search Engine Optimization (SEO) - 20 years of experience in the field of human Resources Management (5 - 25 persons - recruitment, leading, training and motivation of employees) - 20 years of experience as a Project Manager in the field of ICT, chemical and industrial plant design and architecture. - 10 years of experience in 2D / 3D CAD planning - 10 years of experience in the field of Biological and Energy-Efficient Construction - 5 years of experience as a Member of the Board of two companies, with whom I've worked

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